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Course Overview

Salesforce in a nutshell, is a customer relationship management software that is essential for a working professional dealing with customers on a daily basis. The software is a constitution of Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Analytics Cloud, IoT Cloud, App Cloud, Health Cloud, Financial Services Cloud,, and Chatter.


  • Resume & Interviews Preparation Support
  • Hands on Experience on One Live Project.
  • 100 % Placement Assistance
  • Resume Preparation
  • Interview Preparation
  • Multiple Flexible Batches

At the end of Salesforce Training Course, Participants will be able to:

  • Leverages skills in Evolution of Cloud computing and Organizing workflow automation
  • Enhances knowledge in customized reports using Salesforce CRM
  • Mastering concepts in UI and navigation is done through the software
  • Knowledge in usage of advanced filters and dashboards
  • Skills in concepts of visual force programming and get benefits of CRM
  • Enhances knowledge in understanding characteristics of cloud computing
  • Clear understanding knowledge in Salesforce Administration and application development
  • Get Introduced with IAAS, PAAS and SAAS

Course Duration

  • 8 Weekends(Weekend)


  • Basic knowledge of Networking Concepts.
  • Basic Knowledge of Cloud Computing Concepts
  • Working Knowledge of IT Security Practices

Who Should Attend?

  • Sales Managers and Executives
  • CRM Administrators and Consultants
  • Software Developers
  • System administrators
  • Business Analysts
  • Software Developers


1.1 Cloud Computing

  • Introduction
  • Evolution of Cloud Computing
  • Comparison with other computing technologies
  • Characteristics of Cloud computing
  • Advantages and Disadvantages
  • Classification of Cloud Services
  • PAAS(Platform As A Service)
  • SAAS(Software As A Service)
  • IAAS(Infrastructure As A Service)

1.2 Identity Conformation

  • CRM functionalities , Products of SF, Login to SF page
  • Sales Architecture, Accounts ,Contacts, Lead, Cases

1.3 Customization

  • Create Custom Profiles and Users
  • Custom Objects & Custom Fields & Custom Tabs
  • Customizing Relationships ,Formula fields and Rollup summery fields
  • Define Dependent Picklists
  • Customize page Layouts , Records Types
  • Customize Standards related lists
  • Learn About Record Types & Business  Processes
  • Use Field Level Security

1.4 Security & Access

  • Set Organization-Wide Defaults
  • Role Hierarchy , Public Groups, Queues, Permission Sets
  • Sharing Rules

1.5 Workflow

  • Define Workflow
  • Set up workflow rules
  • Setup workflow tasks & Email Alerts & Field Updates
  • Time dependant workflows

1.6 Approval Process

  • Plan Approaches using workflow
  • Use the approval wizard – standard vs. jump start
  • Create workflow approvals

1.7 Introduction to Apex : Apex Language Fundamentals

  • Data Types(Primitive Data Types, sObject Types)
  • Writing Anonymous Blocks with Apex Data types
  • Use DML Statements
  • Sample Programs using the above concepts

1.8 Retrieving Records From The Database:

  • sObject Relationships
  • SOQL, SOSL, Apex Sharing
  • Sample programs using the above concepts

1.9 Collections

  • Types of Collections
  • Creating an Apex Class
  • Calling a Class Method
  • Alternative Apex Class Creation

1.10 Triggers

  • Trigger Events, Trigger Syntax, Trigger Context Variables
  • Context Variable Considerations, Bulk Triggers
  • Sample Programs using above concepts(using maps and sets in the Bulk Triggers)
  • Order of Execution
  • Governor Limits

1.11 Deployment (TESTING APEX)

  • Development overview (Understanding Testing in Apex)
  • Annotations
  • Testing Examples
  • Sample programs using the above concept

1.12 Batch Apex & Debugging Apex & Apex Scheduler Deploying

  • By using Changes Sets
  • By using IDE tool
  • By using Migration tool kit


The Salesforce online application can run on any computer with an Internet connection and supports the following browsers:
• Google Chrom, most recent stable version
• Mozilla Firefox , most recent stable version
• Microsoft Internet Explorer versions 9, 10, and 11
• Apple Safari versions 5.x, 6.x and 7.x on Mac OS

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